Employee Perceptions of Hrm and Tqm and the Effects on Satisfaction and Intention to Leave

There is a growing interest in theory and in practice with regard to the relationship between human resource management [HRM] and total quality management [TQM] as well as the relationship between these two perspectives and business performances. Empirical research suggests significant effects of HRM/TQM on the performances of an organisation. The majority of research in this area is focused on the effects of HRM/TQM at the organisational level. Research on the perceptions of individual employees might obtain new insights for further discussion on the effectiveness of HRM/TQM in an organisation. The authors have the opportunity to analyse a relatively large database with recent data of individual employee perceptions from a knowledge-intensive organisation in The Netherlands. This analysis gives new insight in relation to concepts like ‘co-operation’, ‘information’, ‘leadership’, ‘salary’, ‘work conditions’, and ‘goal setting’ in relation to employee satisfaction and the intention to leave the organisation. 5001-6182 Business 5546-5548.6 5548.7-5548.85 Office Organization and Management Industrial Psychology Library of Congress Classification (LCC) HD 66+ HF 5549.5.P35 Quality circles management Performance standards ( Personnel management ) M Business Administration and Business Economics M 10 L 2 Business Administration: general Firm Objectives, Organization and Behaviour Journal of Economic Literature (JEL) M 12 Personnel Management 85 A Business General 100B 240 B Organization Theory (general) Information Systems Management European Business Schools Library Group (EBSLG) 120 M 260 G Performance Appraisal Quality Management Gemeenschappelijke Onderwerpsontsluiting (GOO) 85.00 Bedrijfskunde, Organisatiekunde: algemeen 85.05 85.08 Management organisatie: algemeen Organisatiesociologie, organisatiepsychologie Classification GOO 85.62 85.12 Personeelsbeleid Kwaliteitsmanagement Bedrijfskunde / Bedrijfseconomie Organisatieleer, informatietechnologie, prestatiebeoordeling